Frequently Asked Questions

Yes, absolutely. For self-managed nodes, your private keys never leave your server and are stored locally. For full-managed nodes, we provide you with complete access to download your keys at any time. We never have access to your private keys in either case.

We use a lightweight, secure agent that you install on your server. This agent has strictly limited permissions and only accesses what's necessary for monitoring and management. All communications are encrypted with SSL/TLS.

We only collect performance metrics (CPU, RAM, disk usage), node status, and logs for troubleshooting. We never access your private keys, wallet mnemonics, or any sensitive blockchain data.

A unit represents either one internal blockchain node application OR one external service that you want to monitor. For example, with the Essential plan (1 unit), you can monitor either one blockchain node or one external HTTP/HTTPS service.

Self-Managed: You provide the server, we provide the tools. You have full control over node operations, configurations, and your infrastructure. Full-Managed: We handle everything - server, setup, updates, monitoring. You just collect rewards. Perfect for those who want zero technical involvement.

Yes! You can upgrade from Self-Managed to Full-Managed at any time. If you want to switch from Full-Managed to Self-Managed, we'll help you migrate your node to your own infrastructure.

Yes! We offer a 14-day free trial for all self-managed plans. No credit card required. You can test all features and see if NodesManager fits your needs.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and cryptocurrency payments (BTC, ETH, USDT). All payments are processed securely.

Yes! You can save up to 20% by choosing annual billing instead of monthly. The discount is automatically applied when you select the annual option during checkout.

Absolutely. There are no long-term contracts. You can cancel your subscription at any time from your dashboard. Your service will remain active until the end of your current billing period.

We support 20+ blockchain networks including Ethereum, Bitcoin, Polygon, Avalanche, Cosmos ecosystem chains, and many more. Check our Projects page for the full list of supported networks.

You can set up custom alerts for various metrics (CPU usage, RAM, disk space, node sync status). Alerts can be sent via Telegram or email. You can customize thresholds and notification frequency.

Yes! With self-managed plans, each unit can be used to monitor an external HTTP/HTTPS service instead of a blockchain node. Perfect for monitoring APIs, websites, or other web services.

Requirements vary by blockchain. Generally, you need Ubuntu 20.04/22.04, 8-64GB RAM, 4-8 CPU cores, and 100GB-2TB storage. Each project on our platform shows specific requirements.

Self-Managed is perfect for technical users who want full control over their infrastructure, have existing servers, or want to minimize costs. You get professional monitoring tools while maintaining complete control.

Full-Managed is ideal for investors, busy professionals, or anyone who wants to run nodes without technical involvement. We handle everything - you just collect rewards.

Most Full-Managed nodes are deployed within 24-48 hours after order confirmation. We'll keep you updated throughout the deployment process.

Support varies by plan: Essential gets 48h response time, Growth gets 24h, Scale gets 8h, and Full-Managed gets priority 8h support. All plans include documentation and community support.

Yes! We provide detailed setup guides and one-click installation scripts for self-managed users. Full-managed users don't need to worry about setup - we handle everything.

For self-managed: You'll receive instant alerts and can restart your node from our dashboard. For full-managed: Our team handles it automatically, usually within minutes.